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my Apple TV is telling me "go to support.apple.com/appletv/restore

my Apple TV is telling me

"go to support.apple.com/appletv/restore


then the page says this page is not available

Apple TV HD, tvOS 9

Posted on Apr 29, 2021 10:53 PM

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Question marked as Best reply

Posted on Apr 30, 2021 5:01 AM

https://support.apple.com/appletv/restore describes how to perform a Restore externally, through a computer, connected by USB cable. The restore will re-install the system software, as downloaded through the computer.

- The Apple TV will have to be powered by itself, at the indicated moment.

- The USB cable needs to support data transfer (not just a charging cable from some other device).


It is a bit different using Macs running macOS Mojave 10.14 or earlier (using the iTunes application), versus Macs running macOS Catalina 10.15 or later (using the sidebar of a Finder window).

2 replies
Question marked as Best reply

Apr 30, 2021 5:01 AM in response to toney1500

https://support.apple.com/appletv/restore describes how to perform a Restore externally, through a computer, connected by USB cable. The restore will re-install the system software, as downloaded through the computer.

- The Apple TV will have to be powered by itself, at the indicated moment.

- The USB cable needs to support data transfer (not just a charging cable from some other device).


It is a bit different using Macs running macOS Mojave 10.14 or earlier (using the iTunes application), versus Macs running macOS Catalina 10.15 or later (using the sidebar of a Finder window).

my Apple TV is telling me "go to support.apple.com/appletv/restore

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