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My iCloud account is locked for security reasons, for the multifactor authentication I have 4 phone numbers listed. When I try to unlock they send a verification code to my iCloud email address that I can't access.

How do I unlock my icloud account if it is locked for "security" reasons and I can't access that email account? There are 4 phone numbers listed for the multifactor authentication but that is not working, they will send me an email to an account that I can't access. Very frustrating.


iPad (4th gen) Wi-Fi

Posted on Apr 30, 2021 7:43 AM

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1 reply

Apr 30, 2021 8:29 AM in response to emile58

See the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.    


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

My iCloud account is locked for security reasons, for the multifactor authentication I have 4 phone numbers listed. When I try to unlock they send a verification code to my iCloud email address that I can't access.

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