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Apple lost my phone during a repair and they refuse to take responsibility for it. I have AppleCare + Theft and Loss. What do I do so that they take responsibility and cove it?
Did Apple lose it or did the shipper (FedEx, UPS, etc) lose it? If it was last in their possession that shouldn't be hard to prove. I assume you can't do an AppleCare+ claim because you don’t have your Find My iPhone feature turned on since you’re supposed to remove everything when sending it in for service. If you shipped it and it was lost in transit either on the way to Apple or on the way back to you it may be on the shipper to rectify. Definitely reach out to Apple again and get clarification
Make an AppleCare+ claim
or contact Apple Support.
Depending on your region, you may be able to reach them here: Get Support
Apple lost my phone during a repair and they refuse to take responsibility for it. What do I do?
