My finder download folder is freeze! The problem begAn after dowloading BigSur. Help please

My finder download folder is freeze! The others folders work perfectly, but the downloading folder doesn´t. The problem began after downloading BigSur. Help, please!


Mac mini, macOS 10.12

Posted on Apr 30, 2021 7:57 PM

Reply
27 replies
Sort By: 

May 3, 2021 9:08 AM in response to LolaValls

Hey there, and welcome to Apple Support Communities, LolaValls!

From our understanding, your folder app is not responding in the download section. We can certainly understand your concern and can help provide some insight.

We recommend checking out this link for more information on troubleshooting Mac applications:


If an app freezes or quits unexpectedly on Mac - Apple Support


Kindest regards!

Reply

May 10, 2021 8:29 AM in response to Ash_Smith

One Last Stab to solve your issue.


Either a Reinstall over the existing OS ( via Full Installer from Apple Apps Store


OR

The Atomic method - that Create a Bootable Installer of Big Sur and boot from it and Wipe the Entire Drive ( no way to recover files ) and reinstall Big Sur from Scratch

Reply

May 10, 2021 4:20 PM in response to Ash_Smith

Apple doc says that the HFS Plus file system has a theoretical limit of a 2 billion files per folder all Mac OS X versions.


 I should add that I never ever have the problem of 2000-3000 on the Local drive. But only across a network drive


Seems that around 10,000 is safe. However, I've found that if you go a lot higher like 50,000 Finder will never even list the files in the directory when you try to browse it.

https://apple.stackexchange.com/questions/113785/how-many-files-in-a-folder-is-too-many


So, it seems a bug or maybe a corrupt install, or a conflict with 3rd party SW?


Reply

May 10, 2021 10:17 AM in response to Ash_Smith

No reasonable limit.


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

<script src="https://pastebin.com/embed_js/KuvnghqA"></script>


The important part of the above is...


https://pastebin.com/embed_js/KuvnghqA


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Reply

May 9, 2021 2:01 PM in response to R_Gabriel

I have the same issue.... My "Downloads" folder in the Finder window is frozen, not an app, the Finder window! Files in this folder won't scroll. This has happened since updating 11.3 to 11.3.1. I have reinstalled 11.3.1, deleted finder's plist, reset NVRAM and tried everything I know... please help!

Reply

May 9, 2021 2:17 PM in response to PRP_53

Unable to restart without force quitting/relaunching Finder. When a Finder window is open the finder menu freezes also, and gives a beach ball SWOD. The sidebar menu items also do not work when clicked, the Finder window does not update to show elected contents.

Reply

May 9, 2021 3:50 PM in response to Ash_Smith

At this point suggest downloading Directly from Trusted Developers of Etrecheck - Free or paid for additional features. Run with Full Disk Access >> Security & Privacy - full disk access. It will check the hardware and software without releasing any personal Info. The report can be copy and paste to the Additional Text icon 3rd from last in the reply.

Reply

May 9, 2021 4:13 PM in response to PRP_53

I can't even open the zip file of that app in downloads, double clicking it does not launch Archive Utility to extract. Right click to open gives a beach ball SWOD. The Downloads folder has read and write access... I don't know what's up! :-/


I relaunch Finder, drag and drop the zip to the desktop in the sidebar, click desktop in the sidebar and nothing! Keyboard shortcuts no longer work either for accessing those folders (i.e. shift+cmd+d for desktop and option+cmd+L for downloads).

Reply

May 9, 2021 4:48 PM in response to Ash_Smith

Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.


No Time Machine backup - Time Machine backup not found.


System modifications - There are a large number of system modifications running in the background.

Kernel extensions present - This computer has kernel extensions that may not work in the future.


Security Updates: Disabled


[Not Loaded] Little Snitch Endpoint Security - version 5.1.2 (Objective Development Software GmbH - 2021-03-30)

Application: /Applications/Little Snitch.app - version 5.1.2 (Objective Development Software GmbH - 2021-03-30)

Description: Little Snitch Endpoint Security


[Running] Turbo Boost Switcher Pro (Ruben Garcia Perez - installed 2020-12-19)

Application

/Applications/Turbo Boost Switcher Pro.app

Reply

May 9, 2021 4:53 PM in response to PRP_53

Yes... No issues with any of those things. I check for updates for the Mac, no need for time machine backup, the kernels are validated, Little Snitch is up to date, and Turbo Boost Switcher is an authorised app to give better battery life. As said again, 11.3 worked fine, 11.3.1 update has caused this issue!

Reply

May 9, 2021 5:17 PM in response to Ash_Smith

I cannot open files or folders, move files between Finder windows only from the Downloads folder. Other folders/locations (whatever you want to cal them) in Finder seem to work ok, it's just the Downloads folder. It hangs.


If I delete a file from Downloads and try to open Trash or cmd+shift+backspace to to empty, that hangs and I can only click empty on the touch bar or have to force quit Finder and then open Trash and empty it. It's like I can't do anything in the "Downloads" folder (in quotes to make that clear).

Reply

May 9, 2021 6:13 PM in response to Ash_Smith

The Downloads folder will not scroll, open any files with Quicklook (spacebar) or double clicking to open in its assigned app, or folders in List view, but does in Columns view. It makes no sense why this is happening!?


:-/


I have moved some files to another SSD drive and scrolling there with them works too. So List view for Big Sur 11.3.1 for the Downloads folder is broken!


Help!!! Apple.

Reply

May 10, 2021 1:40 AM in response to Ash_Smith

With No Time Machine Backup ( users Choice ) one is at the mercy of " System modifications - There are a large number of system modifications running in the background. ".These modifications must have been executed by the user and as such - find it difficult to find a solution. I do not see a way back to previous working version Big Sur 11.3 except if the User has Made a Bootable Clone pre-dating the 11.3.1 update.

Reply

May 10, 2021 2:32 AM in response to Ash_Smith

Modification do not Just Happen - it requires purposeful actions initiated by the user. Please review the outline below

Security updates disabled - requires action by user to disable

No Time Machine backup - choice and requires user inaction

System modifications - There are a large number of system modifications running in the background. - Requires user actions

Kernel extensions present - This computer has kernel extensions that may not work in the future. - Requires user action


Reply

May 10, 2021 3:57 AM in response to PRP_53

Yeh, Apple modified something, not me. Purposeful actions by Apple with the update! Stop trying to blame the user, this is Apple's fault with the update. 11.3 was working, 11.3.1 NOT!


Security updates are not disabled, they are installed when a user decides to update through system update, just because I decide not to install them automatically is my choice as I don't want something to get messed up without me deciding. (1)


I do not have to have Time Machine. (2)


No system modifications have been made by me. (3)


If Apple had better management and design then users would not have to use 3rd party kernels such as Turbo Boost (not the issue!) to manage battery life and save their legs from getting burnt as the comp gets hot - see YouTube and these discussion threads for 100's of complaints. (4)


SO, not my issue. The Apple 11.3.1 update is buggy and has caused this failure for Finder. I have not modified Finder!


Whilst help is appreciated, you are simply repeating details in a report I have sent that are not the cause. :-/

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My finder download folder is freeze! The problem begAn after dowloading BigSur. Help please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.