affinity photo plugins

Question

Level 1

4 points

affinity photo plugins

I purchased Affinity Photo back in 2017 from the App Store. I purchased a number of Topaz products - DeNoise, Sharpen and Mask. I have been told that because I purchased through the Apple App Store these will not work as a plug in due to the version that App Store sells. Affinity brought from the makes does allow these plugins to work. No where on the Apple App Store site is there a warning that this problem exists, which I understand has been know for some time. The I have been told that Apple Apps Store does something to the code which stops the plugins working.

This is an App I understand was promoted by Apple Apps Store and yet it has been restricted in its use by them.

As these products are important to my work flow I am looking for

1) Confirmation this is correct

2) if it is then looking for a resolution

3) if it can not be resolved then a refund for the product so I can purchase direct from the manufacturer.

Thank you for you help

Posted on May 1, 2021 12:51 AM

Reply

Answer 1

1ssmith

Community Specialist

May 2, 2021 7:35 AM in response to grumble100

Hi grumble100,

It seems you had a question about an app you purchased and we can help.

While only the developer can explain why an app they publish on the App Store is different from one they sell directly, you can request a refund for your purchase here:

Request a refund for apps or content that you bought from Apple

You can contact the developer here to ask about potential versions or fixes:

How to contact an app developer

Best of luck.

Thanks for using the Apple Support Communities.

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Answer 2

bailier

Community Specialist

May 2, 2021 3:32 PM in response to grumble100

Hi grumble100,

Make sure you followed the process to request a refund per the article here:

Request a refund for apps or content that you bought from Apple

You should be able to report your problem from there if you purchased with the Apple ID you log in with.

If you need further assistance, contact Apple Support for help with requesting a refund:

Contact Apple for support and service

Thanks for using the Apple Support Communities.

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Answer 3

grumble100 Author

Level 1

4 points

May 2, 2021 3:16 PM in response to grumble100

Hi thanks for your prompt response. Unfortunately when I try to follow your instructions it goes to the Apple page and tells me I do not have a purchase. The product was brought through iTunes and when I I do not seem to be able to find a way to request a refund.

I did purchase the product in 2017 (mmDQ8431N3) and the TOPAZ products were available at that time but I could not afford them. Last year I purchased them and when I had trouble getting them integrated as a plugin I started asking for help. Recently I was made aware ( although can not confirm) that the issue was to do with the version sold through the Apps Store due to "sandbagging".

This is the reason I am requesting a refund to allow me to purchase the Affinity Product direct from Serif.

Hope you can assist me with this

Malcolm Martin

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affinity photo plugins

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