Hello,
since I updated my Apple TV 4K (5th gen.) from tvOS 14.4 to 14.5 yesterday I hear crackling/popping noise in movies.
I can only hear this in movies.
Music, audiobooks and TV streaming via app are not affected.
Here is a sample of the problem (Spider-Man: Homecoming 5:38): https://streamable.com/2to2a9
Please guys help me to fix this.
I cannot watch my movies since yesterday, this is not really well ...
Best
Felix
Great. Keep us up to date.
I did some research.
I have hundreds of BluRays copied to m4v and converted containing audio streams to Apple Lossless Audio Codec to keep quality.
So audio streams of all movies have the ALAC but the problem occurs only with audio streams whose original source is DTS!
Dolby sources don't have this problem.
See additional text:
The only difference is this:
Duration_LastFrame : -47 ms
My conclusion ist that all audio streams lacking Duration_LastFrame have this problem!
Hey mark-s1. That's great news.
Can you please check the following with tvOS 14.VII.
Listen to some stereo music (2.0) on your ATV and then start a movie from home sharing with six channels (5.1).
Do you see that only two channels arrive at your AVR?
Background:
Since tvOS 14 I always had to "open" the channels on AVR before watching multichannel movies via home share.
I need to start a streaming app or a movie bought from iTunes and playing multi channel content then I see six channel arriving at my AVR.
ATV seems to remember this last channel configuration and now I can switch back to home share multi channel movie and I see all channels.
With tvOS 12.4 (I'm using at the moment) I don't need to "open" channels.
Hi FLX90,
Sorry for the delay in replying. Unfortunately due to the audio equipment I have there is no way for them to display on screen the format which is being sent to it. The main TV which has the 4K ATV connected to it has a set of stereo paired original HomePods which neither they nor the ATV will show what is being sent and on the HD ATV I have a Samsung sound bar which while having a basic screen on it provides no information to what audio is being passed to it.
I am over the moon excited to be able to report that I jut updated my Apple TV (A1625) 32GB to TV OS 14.7 and connecting to my TV Library still on Catalina 10.15.7 - and the popping/cackling sound on an offending movie is GONE. I was simmering in terror thinking this problem wasn't going to go away.
I can airplay a file that pops crackles on iPad to the TV and the popping is not present. Hope the update works for all and this doesn't happen again. :-)
I just found this thread after almost 2 months of frustration with all the same symptoms (cracking, AV sync, sound dropping out). I tried everything, including changing my network setup, etc. Just forced my ATV 4K to TV OS 14.7 and it fixed the problems! Huzzah! This was a particularly insidious bug.
I still have the cracking issue, but only when watching movies and having dolby atmos enabled (Samsung soundbar does support dolby atmos) and after around 20-30 min the crackling starts and never stops. It is frustrating to say the least, because there is a huge difference between dolby atmos enabled and disabled.
I have the same problem on my Apple TV but the crackling/popping noise happens while I’m watching TV Shows and Movies that are offered by Apple TV. I am not using any downloaded movies (mp4s or any others formats). I appreciate any help resolving this problem the Apple Support Team is able to give.
I have the same issue. Support via twitter couldn't resolve it. I have a call book from a Senior Advisor booked for later today.
Hopefully so. Lets hope there are more people raise the issue and the software engineering team get looking into it. it is very strange to change suddenly like that in these releases.
Further research:
It gets asynchronous over time. The longer you watch the more asynchronous the video/audio gets.
After 30 - 45 minutes the audio is completely gone.
i have now been asked to upload a copy of an affected file for the software team to look at.
Already did that on Wednesday and they were able to comprehend the problem.
So I think that's good news.
(Case Number: 101379274997)
I have an appointment at the genius bar on Friday.
Hopefully they will be able to resolve the issues we are facing soon then.
What devices have they requested you take to the Genius Bar?
My Apple TV 4K.
I'm glad they repalced it.
Unfortunately it's coming with tvOS 12.4.
I'm currently figuring out how to update to 14.4 ...
unfortunately none of the latest updates are seeming to resolve the crackle issue
Crackling/popping noise in movies since tvOS 14.5
