Hello,
since I updated my Apple TV 4K (5th gen.) from tvOS 14.4 to 14.5 yesterday I hear crackling/popping noise in movies.
I can only hear this in movies.
Music, audiobooks and TV streaming via app are not affected.
Here is a sample of the problem (Spider-Man: Homecoming 5:38): https://streamable.com/2to2a9
Please guys help me to fix this.
I cannot watch my movies since yesterday, this is not really well ...
Best
Felix
Apple Support told me to check if problem also exists with paired BT speakers (KEF MUO used) to exclude problems on signal path.
Unfortunately it does ...
Also I should check if problem with same media exists on iPhone (iPhone 11 iOS 14.4.2 used) and there is no problem. Audio is fine.
But! I updated to 14.5.1 and now I have this problem also on my iPhone (just like mark-s1)!
Dolby_Digital_sample.m4v: Audio is fine.
DTS_sample.m4v: Crackling/popping noise in audio.
Unfortunately Duration_LastFrame doesn't have anything to do with this problem. As you can see Dolby_Digital_sample.m4v doesn't have this flag.
Please Apple, fix this soon.
[Link Edited by Moderator]
Hey,
Okay, no problem. Anyway, thank you.
I'll stay at 12.4 until someone accidentally hit update xD
Don‘t update to tvOS 15.
You won‘t have surround anymore!
Same here. Very lame, Apple!
this is not good for speakers.
I’m am also getting a crackling sound and weird sounds when I move around the channels. I didn’t do any updates. How do I fix this problem?
Hi FLX90,
Sorry for the delay in replying. Unfortunately due to the audio equipment I have there is no way for them to display on screen the format which is being sent to it. The main TV which has the 4K ATV connected to it has a set of stereo paired original HomePods which neither they nor the ATV will show what is being sent and on the HD ATV I have a Samsung sound bar which while having a basic screen on it provides no information to what audio is being passed to it.
I just found this thread after almost 2 months of frustration with all the same symptoms (cracking, AV sync, sound dropping out). I tried everything, including changing my network setup, etc. Just forced my ATV 4K to TV OS 14.7 and it fixed the problems! Huzzah! This was a particularly insidious bug.
I have the same problem on my Apple TV but the crackling/popping noise happens while I’m watching TV Shows and Movies that are offered by Apple TV. I am not using any downloaded movies (mp4s or any others formats). I appreciate any help resolving this problem the Apple Support Team is able to give.
Crackling/popping noise in movies since tvOS 14.5
