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JohnIStephen Author

Level 1

8 points

Apple ID password not accepted having logged in !

I have a strange problem. 2 factor authentication is ON.

I want to generate an app specific password to allow my new Mail app to connect to my iCloud email.

I login easily to my Apple ID account. I move down to Security and to APP-SPECIFIC PASSWORDS

I select Generate password. I enter the name of the app and I am then prompted to re-enter my iCloud password. This is surely the same password that I use to access my Apple ID account in the first place? I say thus because it returns Incorrect Password and hence will NOT generate the password that I need to add iCould email to my new email app.

What is the problem please?

Thanks John

Posted on May 1, 2021 8:23 AM

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Best reply

Level 8

35,044 points

Posted on May 4, 2021 4:59 PM

Hi JohniStephen,

Welcome to the Apple Community, where some of us do our best to help each other.

Wondering what device you are using ?,

and if you have just the one Apple ID for every device you use ?

As you expected, your Apple ID account and iCloud should be using the same Log-in.

You can only have up to 25 active app-specific passwords, at any one time.

Have you changed or reset your Apple ID ?

If so, you might need to update your sign-in information with any Apple services that you're using.

What to do after you change your Apple ID or password:

https://support.apple.com/en-au/HT204071

If you need more help to find the source of the problem:

Apple support have an article online that may help trouble-shoot:

Generating app-specific passwords:

https://https://support.apple.com/icloud

OR

You might want to check all is ok with:

Password and Security preferences for your Apple ID on Mac

https://support.apple.com/en-au/guide/mac-help/mchlf00522d9/mac

iCloud have a support web-page:

https://support.apple.com/icloud

iCloud User Guide:

(Click on Table of Contents to view more)

https://support.apple.com/en-au/guide/icloud-web-only/welcome/icloud

Hope there is something here to help you :)

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Best reply

Level 8

35,044 points

May 4, 2021 4:59 PM in response to JohnIStephen

Hi JohniStephen,

Welcome to the Apple Community, where some of us do our best to help each other.

Wondering what device you are using ?,

and if you have just the one Apple ID for every device you use ?

As you expected, your Apple ID account and iCloud should be using the same Log-in.

You can only have up to 25 active app-specific passwords, at any one time.

Have you changed or reset your Apple ID ?

If so, you might need to update your sign-in information with any Apple services that you're using.

What to do after you change your Apple ID or password:

https://support.apple.com/en-au/HT204071

If you need more help to find the source of the problem:

Apple support have an article online that may help trouble-shoot:

Generating app-specific passwords:

https://https://support.apple.com/icloud

OR

You might want to check all is ok with:

Password and Security preferences for your Apple ID on Mac

https://support.apple.com/en-au/guide/mac-help/mchlf00522d9/mac

iCloud have a support web-page:

https://support.apple.com/icloud

iCloud User Guide:

(Click on Table of Contents to view more)

https://support.apple.com/en-au/guide/icloud-web-only/welcome/icloud

Hope there is something here to help you :)

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Apple ID password not accepted having logged in !

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