Ringtone comes from my headphones and not from the phone handset

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Ringtone comes from my headphones and not from the phone handset

When my phone is connected to beats flex, when an incoming call comes, i can only hear the ringtone from my headphones and not on the phone handset?, please support on this as I would like the ringer to ring on my phone handset as well so that I do not need to have the earphones plugged in to my ear to hear an incoming call

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Posted on May 1, 2021 1:52 PM

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Answer 1

Sharon_419

Community Specialist

May 2, 2021 12:18 PM in response to yagnesh_t

Hi yagnesh_t,

Thank you for using the Apple Support Communities! We understand incoming calls are ringing through your Beats Flex earphones when they are connected to your iPhone.

What you've described is expected behavior. There is not a setting to stop that from happening when your Beats Flex earphones are paired to your device.

Feel free to leave Apple feedback on this: Product Feedback - Apple

Take care.

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Ringtone comes from my headphones and not from the phone handset

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