"Session Terminated" message when on call using keypad

Hi All,


When on a call to my bank today, using the numeric keypad to answer the IVR (press 1 for phone banking etc.) I received the below "Session Terminated" dialog and I can't find what it means anywhere. The IVR no longer recognised any keypress tones after this message but the call was still connected.


Posted on May 2, 2021 2:38 AM

Reply
1 reply

May 3, 2021 7:01 AM in response to doctor__h

Hello doctor__h,


Welcome to the Apple Support Communities. From your post, it sounds like there are some issues getting the phone system to recognize key presses. We'll do what we can to help.


If possible, try taking longer pauses when inputting the numbers for the phone system: While on a call on iPhone


Before trying again, also restart your iPhone: Restart your iPhone


Cheers.

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"Session Terminated" message when on call using keypad

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