Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

32 points

Overheating, screen goes dark

My iPhone 12 Pro Max, bought new in Oct 2020, is now toast. It’s been overheating so much - first while on charge, then while trying to connect 5G, occasionally in sunshine, but now I can’t even leave it on for a few minutes before it’s super hot and dark screen. Can’t use any apps, compose an entire email, open a web link, it’s nuts! Always protected, never wet, never dropped. Anyone else? Two Apple Store trips and they’re clueless. Also Face ID repeatedly crashes too.

Posted on May 2, 2021 3:29 PM

Best reply

MrHoffman

Community+ 2024

Level 10

117,121 points

Posted on May 2, 2021 3:37 PM

A new iPhone typically has a one-year hardware warranty.

Use the Get Support link in the upper right, and discuss your options and alternatives with Apple Support.

View in context

Overheating, screen goes dark

Similar questions