Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kennedi179 Author

Level 1

4 points

Needs repaired - can’t back up.

My screen broke & needs repaired. I was told to back it up & erase the data but the screen doesn’t work. How do?

iPhone 11, iOS 14

Posted on May 2, 2021 3:53 PM

Top-ranking reply

Michael Black

Level 10

80,448 points

Posted on May 2, 2021 4:16 PM

You cannot. As is always the case, backups need to be made and kept up to date before a hardware failure makes it impossible to execute a backup.

If you’ve been using iCloud automatic backups and the device still connects to WiFi then you should have a pretty recent backup in iCloud already.

View in context

Needs repaired - can’t back up.

Similar questions