You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to delete an item on my desktop

There is an image on my desktop that can't be moved to trash. Whenever I attempt to move it to trash, it says, "The item “.Screen Shot 2021-05-02 at 9.08.22 PM.png.icloud” can’t be moved to the Trash because it can’t be deleted." I noticed that the image format is .icloud and not .png, but when I try to change it to .png, it says "The operation can’t be completed. An unexpected error occurred (error code -8072)." Is there anyway to fix this error and move the image to trash?



MacBook Pro 13″, macOS 11.3

Posted on May 2, 2021 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2021 1:33 PM

Hello carthyy,


It looks like you are unable to move a file to the trash as it's giving you a message that" The item cannot be moved to the Trash because it can't be deleted" and "The operation can't be completed. An unexpected error occurred (error code -8072)."


Here are some trouble shooing steps that might help:





  • If it still doesn't move to the trash, you can boot to recovery and run First Aid in Disk Utility as it "repair errors related to the formatting and directory structure of a Mac disk" How to repair a Mac disk with Disk Utility. Once complete, restart and try again.


Hope this information helps.


Have a good day.

2 replies
Question marked as Top-ranking reply

May 3, 2021 1:33 PM in response to carthyy

Hello carthyy,


It looks like you are unable to move a file to the trash as it's giving you a message that" The item cannot be moved to the Trash because it can't be deleted" and "The operation can't be completed. An unexpected error occurred (error code -8072)."


Here are some trouble shooing steps that might help:





  • If it still doesn't move to the trash, you can boot to recovery and run First Aid in Disk Utility as it "repair errors related to the formatting and directory structure of a Mac disk" How to repair a Mac disk with Disk Utility. Once complete, restart and try again.


Hope this information helps.


Have a good day.

Unable to delete an item on my desktop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.