Repair options for third-party products purchased at Apple Store.

Yep, and that's what I ended up doing. Not a simple process. After this experience, I'm very unsure of the value of buying third-party products from the Apple Store. I could have received more convenient service buying from one of the big electronics stores. Several years ago, I bought a pair of Bose Soundlink cans from a nearby E store. When they broke, I took them back to the store. They accepted them, handled all the Bose paperwork, and called me when they were ready to be picked up.

Thanks for the link to Bose Support. It got the return process going for me!