Question marked as Top-ranking reply User profile for user: Jack-19 Jack-19 User level: Level 8 46,008 points May 2, 2021 11:03 PM in response to 2tricky1ricky Hi 2tricky1ricky,Please read: Restore your iPhone, iPad, or iPod to factory settings - Apple Support and How to erase your iPhone, iPad, or iPod touch - Apple Support.Cheers,Jack Show more Less Reply Link