IPhone XS camera not working after ios14.5 update

I updated to IOS14.5 and instantly my front and rear camera’s stopped working also my flashlight no longer works. Contacted support and they claim it’s a hardware problem. Which is total nonsense as what are the chances all these things broke at exactly the same time? Also being told because it is out of warranty Apple will charge for a repair. So let me get this straight their software has made my £700 phone worth the same as a Nokia with no camera! And they aren’t willing to take responsibility for that? Shocking is an understatement. Anyone else having this problem?

iPhone XS

Posted on May 3, 2021 8:14 AM

Top-ranking reply

LD150

Level 10

101,394 points

Posted on May 3, 2021 8:59 AM

Sorry hut he wrong button!

try a forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If that does not help the next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated.

Then restore the backup. If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.

Here is a guide for those steps

Backup and restore

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Remove SIM PIN if you have set one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up as new from the Hello Screen without restoring backup. Test if the problem still exists

(3) Restore your iPhone, iPad, or iPod touch from a backup

If that fails arrange a repair

https://support.apple.com/en-gb/iphone/repair/service

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IPhone XS camera not working after ios14.5 update

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