📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello gd

I am seeing a flashing file on my Mac book air, how do I get it off?

iPhone 11, iOS 14

Posted on May 3, 2021 11:43 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2021 1:28 PM

If your Mac starts up to a question mark

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.




If the question mark appears only momentarily before your Mac starts up normally:

  1. âž” Reset NVRAM.
  2. Make sure that your preferred startup disk is selected in  ➔Startup Disk preferences.


If the question mark persists, follow these steps:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to ➔ start up from macOS Recovery.
  3. While in macOS Recovery, ➔ use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, ➔ reinstall macOS.
  5. If you still need help, please ➔ contact Apple Support.


Axel F.

1 reply
Question marked as Top-ranking reply

May 3, 2021 1:28 PM in response to marsha-ann

If your Mac starts up to a question mark

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.




If the question mark appears only momentarily before your Mac starts up normally:

  1. âž” Reset NVRAM.
  2. Make sure that your preferred startup disk is selected in  ➔Startup Disk preferences.


If the question mark persists, follow these steps:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to ➔ start up from macOS Recovery.
  3. While in macOS Recovery, ➔ use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, ➔ reinstall macOS.
  5. If you still need help, please ➔ contact Apple Support.


Axel F.

Hello gd

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.