This is a user-to-user technical support forum. It is not live chat. You will almost never get an answer in two minutes.
What storage are you running out of? Local storage on your phone? Or iCloud Storage? They are not the same.
Start here:
What's the difference between device storage and iCloud storage? - Apple Support
Have you wife (or do it on her behalf) post her own thread about her completely different problem. You're more likely to get the best answers if her issue has its own post with a properly descriptive subject line that reflects her problem.