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Noob_Sway_ Author

Level 1

8 points

MacBook Pro 2019 won’t turn on/black screen

Hi,

I turned my MacBook Pro off because I was going somewhere and when I returned I can’t turn on my MacBook. All I can hear is the fan going off and getting louder. I tried to turn it off and on again by pressing the touchID/power button and it still doesn’t work, the fan turned off for a while and then when I pressed the power button again it still doesn’t work. I have tried to “reset smc” and “nvram”, and they did not work (I am not sure I was doing the right thing). the screen is black and the Touch Bar is black as well.

Please help me.

MacBook Pro with Touch Bar

Posted on May 3, 2021 9:11 PM

Top-ranking reply

kaz-k

Level 9

50,328 points

Posted on May 3, 2021 9:21 PM

Hi,

You'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro carefully.

I think your MacBook Pro has hardware related issue.

https://www.apple.com/retail/geniusbar/

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MacBook Pro 2019 won’t turn on/black screen

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