Google Drive Issue

I have a Mac running Mojave and Google Drive (47.0.19.0 (Intel)). The GD icon is grey and when I click on it to sign in, Chrome opens and I continue to sign in and click on Allow then it comes up with "Success....You've signed into Google Drive".


GD will say this message "Google Drive encountered a problem. Google Drive stopped....Try restarting the computer".


I have restarted the computer, I have added GD to accessibility and Full Disk Access and nothing seems to help. I have cleared the cache as well. I have signed out and in the user.


The only thing I changed was the path to the local cached files directory. Unfortunately I cannot change it back due to a "write access" error message.


How do I fix this problem?

MacBook Air

Posted on May 4, 2021 7:14 AM

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Posted on May 4, 2021 5:02 PM

Gulp... do you have a backup or 2?


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

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9 replies
Question marked as Top-ranking reply

May 4, 2021 5:02 PM in response to pfisher112

Gulp... do you have a backup or 2?


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


To find out if it's system wide or user specific, try this...


Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.


Does it work in the new account?

May 12, 2021 12:12 PM in response to BDAqua

That's great. Looking at the drive_fs txt files in the Application Support > Google> DriveFS > Logs folder, I see problems including "Error making temporary directory : 1" followed by "Memory allocation failure" while trying to launch GD for Desktop. Based on a quick web search, this thread may be useful https://github.com/pqrs-org/Karabiner-Elements/issues/2373


May 11, 2021 8:23 PM in response to BDAqua

After a recent update with a Mojave security update, my MP5,1 is now having an identical issue - GD stops running within a second or so after sign-in via a browser. I tried making a new user account with admin privileges, but same result. I tried safe boot, but same issue. This is REALLY frustrating as I have so many files on GD. The annoying thing is I can still access them (albeit somewhat clumsily) via GD on a browser.


Any help would be greatly appreciated.


Thanks.

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Google Drive Issue

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