Missing notes

Hello. Some of my iCloud notes disappeared today, not all the notes, not the whole folder. I had several folders in iCloud Notes and in one folder all the notes except for one disappeared. There is nothing in „recently deleted“. how can I have my notes back?

iPhone 12, iOS 14

Posted on May 4, 2021 12:00 PM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2021 10:58 AM

Hello and welcome to Apple Support Communities  xenia2606,


Thank you for reaching out to us regarding your iCloud notes. We definitely want to help you with this issue. Did something specific happen prior to the day your notes disappeared? Hopefully you do have an iCloud backup of your data, so we should be able to restore from a backup. But before we do that, we want to double check where they might be. Is it possible they are included with a 3rd party email, such as gmail or yahoo? Were any of the notes under the "On My iPhone" option? Can you see them at iCloud.com? Do you have enough storage or do you need to get more? Check out the troubleshooting steps below to determine if one of the options enables you to find your notes.


If you're missing notes on your iPhone, iPad, or iPod touch


View notes and locked notes on iCloud.com


Change your Notes settings on iPhone


Manage your iCloud storage


Make sure your email passwords are entered as well, in case the notes are under the email provider.


If none of the above options enable you to find your notes, we would suggest erasing your iPhone and restoring from the backup prior to your notes were missing.


Restore your iPhone, iPad, or iPod touch from a backup


Thank you for contacting Apple Support Communities.




3 replies
Question marked as Top-ranking reply

May 5, 2021 10:58 AM in response to xenia2606

Hello and welcome to Apple Support Communities  xenia2606,


Thank you for reaching out to us regarding your iCloud notes. We definitely want to help you with this issue. Did something specific happen prior to the day your notes disappeared? Hopefully you do have an iCloud backup of your data, so we should be able to restore from a backup. But before we do that, we want to double check where they might be. Is it possible they are included with a 3rd party email, such as gmail or yahoo? Were any of the notes under the "On My iPhone" option? Can you see them at iCloud.com? Do you have enough storage or do you need to get more? Check out the troubleshooting steps below to determine if one of the options enables you to find your notes.


If you're missing notes on your iPhone, iPad, or iPod touch


View notes and locked notes on iCloud.com


Change your Notes settings on iPhone


Manage your iCloud storage


Make sure your email passwords are entered as well, in case the notes are under the email provider.


If none of the above options enable you to find your notes, we would suggest erasing your iPhone and restoring from the backup prior to your notes were missing.


Restore your iPhone, iPad, or iPod touch from a backup


Thank you for contacting Apple Support Communities.




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Missing notes

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