Magic Trackpad Erratic Movement

Just bought and installed Magic Trackpad on my iMac. Paired the trackpad, installed the software with Software Update. But then the cursor movement has been erratic. The cursor jumps on the screen randomly and "taps" itself. Fortunately I can still use my Magic Mouse so I have to disconnect the trackpad.

Anyone with a similar experience? Any solution?

Unibody MacBook Pro 2.53GHz/iMac Core2Duo 2.66GHz/iPhone 3Gs 32GB, Mac OS X (10.6.4)

Posted on Jul 31, 2010 7:33 AM

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141 replies

Oct 14, 2010 2:49 PM in response to 555delight

I have 2 MTP on 2 different systems. One, a Mac Pro is wired and uses no WiFi, the other is a brand new May Mini connected via WiFi in a different room.

Both show the problem of the cursor jumping and sticking. Whilst some interference from a (sometimes) nearby iPhone is possible, the main thing Im seeing is that the problem arrises more if my backup is running.

Im about to move the crackpot from the Mac Pro to the Mac Mini and vis-a-versa to see if that helps, but I doubt it will.

Oct 18, 2010 11:37 AM in response to Colin Lai

A few of points:

1) The problem seems to vary with battery strength. This is why I have seen a pattern of thinking the problem is solved, only to have it get worse over time. Keep your batteries fresh.

2) I had a Genius Bar appointment about this Saturday. So far, the issue is not "on the radar screen" in that Apple has not issued any alerts to the Genius Baristas. However, my genius was aware of this thread.

3) He suggested going into Airport Utility and changing the radio mode setting for the Time Capsule to 5Mz. I haven't tried this yet since the fresh batteries are working.

Oct 18, 2010 12:50 PM in response to Colin Lai

I have a different problem when using the MTP. it works fine in normal use, I have never experienced the pointer being erratic.
However; when I switch between user profiles the MTP does not respond at all for 45 seconds after the profile switch, added to this I suffer the same symptoms with my magic mouse too.
I have a BT Keyboard that responds straight away after switching profiles.

its annoying!

Nov 8, 2010 3:32 AM in response to tonyward

I have same problem as tonyward. My MTP freezes after changing user profiles but magic mouse still works. After a while the MTP wakes up for several changes of the user profiles but eventually it freezes permanently. I then find that the top RH corner (set to start screen saver) doesn't respond to the magic mouse so I bring up Display & Screen Saver window which then freezes with rotating coloured wheel.
Then Apple Menu items: Restart, Logout, Force Quit & About This Mac do not respond! Option Command Escape doesn't work either although Force Quit on System Preferences in the Dock does. I have to shut down on the Power Button. Then it is all Ok for a couple of days before it happens again. I have reset SMC & PRAM as suggested by Apple Care without any benefit. My SystemLog keeps reporting "cannot find com.apple.ReportCrash.self" and Automatic report in Console Preferences is greyed out. Any connection?

Nov 21, 2010 2:24 PM in response to Colin Lai

Just bought my MTP yesterday and I started seeing this within ~6 hours--here are my observations:

1. Airport Extreme is 802.11n/gigabit
2. I'm using ethernet and airport is disabled on both macs (though I do have a wireless network)
3. Magic mouse and wireless keyboard are not having any issues, only MTP (all are within 2 feet of each other)
4. I'm detecting 6-8 other wireless networks
5. Lastly and strangely, when my cursor starts jumping, I'm able to temporarily restore control by simply clicking the trackpad.

Jan 1, 2011 8:25 PM in response to Colin Lai

I have experienced this problem with my MTP on 3 occasions. In each occurrence, the corrective action was to replace the batteries in the device. The last occurrence was tonight. Even though the battery level through System Prefs indicated 58% for the MTP, the device would not respond or would go off in a "fit" around the desktop.

As with each previous event, once I replaced the batteries, the problem disappeared. This would indicate that the power level in the MTP dipped below a threshold at which BT communication becomes erratic.

I am also suspect of the battery level reported via System Prefs. Tonight's problem was encountered at a reported 58% battery level. The previous event reported a battery level of 9%. The one prior to that was 13%.

Feb 3, 2011 11:11 PM in response to kevinius

Right. I have the problem with my Magic Trackpad when Time Capsule backups kick in on my 13" Macbook Pro (2010 edition). The Trackpad becomes unusable as the performance stutters.

My Macbook Pro is elevated about 8 inches off of my desk by a Griffen Elevator Laptop Stand to prevent neck cramp. In addition to the trackpad, I'm also using the Apple wireless keyboard.

http://store.apple.com/uk/product/H2619ZM/A

Work-Around:

The problem appears to be the strength and placement of the blue tooth antennae in the MacBook Pro. There appears to be a blue-tooth blind-spot between the 4 to 5 o'clock angle to the right (and possibly below, as I'm using a stand) of the Macbook Pro. If I shift the Macbook so that the Trackpad is directly in front of it, the problem goes away. Likewise if the trackpad is sitting to the left of the Macbook Pro, the problem goes away (so possibly not a problem for left-handed users).

The right-side stuttering problem is more pronounced when the Macbook Pro is elevated on the laptop stand, than when it is at the same level as the TrackPad where it becomes at least usable, but still a bit noticeable.

So, if experiencing this problem, try moving the trackpad's position in relation to the Macbook Pro so that it is either somewhere directly in front of the laptop or to the laptop's left-hand side (7 to 8 o'clock angle), then once the Time Capsule backup has finished move the Trackpad back to a comfortable position.

Not the best solution, but it keeps me sane.

Feb 4, 2011 12:12 AM in response to BatterseaDog

Right - This really has taken care of the problem for me. Stuttering completely gone despite backing up a 1.5GB file via Time Machine to Time Capsule. Doesn't matter where I have the trackpad positioned.

I've upped the signal strength of my Time Capsule to 100 percent and connected my Macbook Pro via 5GHz wireless. Beforehand, I had the signal strength at 10 percent and was using the default GHz frequency.

I think upping the signal strength of the Time Capsule allows the wireless on my Macbook Pro to use less power, thus allowing more power to be allocated to blue tooth. Or possibly, switching over to 5GHz has removed interference with Bluetooth.

Anyway, I'm currently 1GB into the backup and not a single stutter. Completely smooth.

Now I just need play with the signal settings on the Time Capsule to find the sweet spot.

Again, sorry about the earlier post in which I claimed repositioning the trackpad worked around the problem.

regards

Feb 4, 2011 8:18 AM in response to BatterseaDog

Looks like it was switching and connecting to my Time Capsule router at 5GHz Wifi frequency that did the trick, for I've reduced the signal strength back down to 10 percent from 100 percent, and I'm still stutter free during backups when connected at 5GHz.

So, for me, the resolution for the Trackpad stutters was to connect to the router's Wifi at 5GHz. I guess that the higher frequency prevents Wifi activity from interfering with the Macbook's Bluetooth signal.

That's all from me. Good luck all.

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Magic Trackpad Erratic Movement

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