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User profile for user: thanhhieu1989
thanhhieu1989 Author
User level: Level 1
4 points

Face ID cannot recognize my face. How do I get a new password?

My Face ID cannot recognize my face, then I enter the password but I forgot my phone is locked, what do I do to get a new password?


[Edited by Moderator]

Posted on May 5, 2021 1:07 AM

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User profile for user: Jack-19
Jack-19
User level: Level 8
46,014 points

Posted on May 5, 2021 2:13 AM

Hi thanhhieu1989,


Please see: If Face ID isn't working on your iPhone or iPad Pro - Apple Support, Use a passcode with your iPhone, iPad, or iPod touch - Apple Support, and If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support.


Cheers,


Jack

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Face ID cannot recognize my face. How do I get a new password?

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