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Activation lock

Hi there i have an ipad was for my brother and he has buy it second hand and he forgot the apple id we've tried to many apple ids and we don't get any results we don't know the original owner how can I open the activation lock

Posted on May 5, 2021 10:23 PM

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Question marked as Top-ranking reply

Posted on May 6, 2021 1:01 AM

Jo0000 wrote:

Hi there i have an ipad was for my brother and he has buy it second hand and he forgot the apple id we've tried to many apple ids and we don't get any results we don't know the original owner how can I open the activation lock


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community

4 replies
Question marked as Top-ranking reply

May 6, 2021 1:01 AM in response to Jo0000

Jo0000 wrote:

Hi there i have an ipad was for my brother and he has buy it second hand and he forgot the apple id we've tried to many apple ids and we don't get any results we don't know the original owner how can I open the activation lock


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


The All Too Common SAD Reality of Buying … - Apple Community

May 6, 2021 12:58 AM in response to Jo0000

No.

For your information:

If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio


Activation lock

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