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I got an iPhone 5 or 5s second hand and the previous owner doesn't know anything about the iCloud or password and is in activation lock mode help please!

I got an iPhone 5 or 5s second hand and the previous owner doesn't know anything about the iCloud or password and is in activation lock mode help please!

iPhone 5

Posted on May 6, 2021 5:57 PM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2021 6:13 PM

The previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.     


See if they can recover the ID/password. Use every email address they can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If they forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification  email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password            

1 reply
Question marked as Top-ranking reply

May 6, 2021 6:13 PM in response to DravenMoore

The previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.


Turn off Activation Lock - Apple Support.     


See if they can recover the ID/password. Use every email address they can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If they forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification  email option if necessary.


Apple ID - Manage            


Apple ID – Forgot Password            

I got an iPhone 5 or 5s second hand and the previous owner doesn't know anything about the iCloud or password and is in activation lock mode help please!

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