Hello,
I am trying to purchase a movie on my sons iPad and it is saying that my purchase can’t be completed. I am using my Apple Card and I just finished purchasing one movie without a problem but now the second movie is giving me the error message.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi
Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing
The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'
Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.
If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services
Various forms of this old and somewhat unspecific message ultimately lead you to: https://support.apple.com/billing
The most logical selection is then "Can't complete a purchase?" which brings you to this document --> 'If your payment method is declined in the App Store or iTunes Store'
Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is possibly just checking with your financial institution if the payment method is valid and getting a reply that it isn't. Check with your financial institution about the status of your card.
If nothing in that document provides resolution then Contact iTunes Support at: https://support.apple.com/choose-country-region/media-services
iTunes Purchase Problem
