Connection of printer to my iPAD

Question

Level 1

4 points

Connection of printer to my iPAD

Unable to connect printer to my iPAD via Wi-Fi unless I take my iPAD off line. Normally my iPAD and my HP printer are both connected to Wi-Fi at the same time.

Ran a printer Wireless Network Test which suggests I need to run the wireless setup wizard to re-enter my wireless network WPA security passphrase. I input my BT Hub’s Wireless password (which I presume is my WPA security passphase)which was accepted by the setup wizard but did not resolve the problem

iPad Air 2, iPadOS 14

Posted on May 7, 2021 5:01 AM

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Answer 1

ParkerD.

Level 2

150 points

May 7, 2021 1:32 PM in response to 0-6-0

Okay so it looks like this printer might not support AirPrint, additionally you should read the manual that came with the product, here's a guide from HP: https://images-eu.ssl-images-amazon.com/images/I/A1dhTtr1DrS.pdf

Let me know if none of this works.

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Answer 2

Lellymay

Level 1

4 points

May 22, 2021 2:27 PM in response to 0-6-0

I’m having the same problem with a brother printer and a cannon. They both work with windows but not iOS. Printer messages that it is offline. It seams to be an issue with the BR hub firmware that needs an update

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Answer 3

ParkerD.

Level 2

150 points

May 7, 2021 6:05 AM in response to 0-6-0

What HP Printer model? You should also check HP's site to see if they have a support article on this.

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Answer 4

0-6-0 Author

Level 1

4 points

May 7, 2021 5:32 AM in response to 0-6-0

Are you able to tell me what WPA security passphrase stands for?

In my IPAD WI-FI setting the printers WI-FI address appears under MY NETWORKS but I am unable to transfer this up to my Wi- Fi setting without displacing my IPAD WI-FI connection. This suggests to me my iPAD is blocking the ability to allow my IPAD and printer to work together! If this cannot be resolved my yourself I intend to visit the Edinburgh Apple Store to clarify that the problem is not due to the iPAD. If the Printer is faulty I will purchase a new one.

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Answer 5

0-6-0 Author

Level 1

4 points

May 7, 2021 8:03 AM in response to 0-6-0

Unable to use my Wi-FI printer unless I take my iPAD off Wi-Fi.

Under my Wi Fi Settings my printer WiFi address appears in MY NETWORKS sections. I can move it up to the Wi-Fi section which allows me to print from the iPAD but in doing so my IPAD Wi-Fi is knocked down to the MY NETWORKS section thus disabling Wi-Fi to my iPAD.

Is there an Apple solution to this problem or is it a printer malfunction.

I have reinput my BT log in Wi-Fi password to my printer but this has not solved the problem.

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