not valid serial number

my iphone 11 say not valid serial number when i use check coverage Help!!

iPhone 11, iOS 14

Posted on May 7, 2021 8:06 AM

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Question marked as Top-ranking reply

Posted on May 7, 2021 8:11 AM

Where did you get the phone? That message means that either the original seller never reported the sale to Apple, or it is a phone that was stolen from somewhere in the supply chain. The best thing to do is to use the Get Support link at the top of this page to discuss it with an Apple specialist.


A less likely (but possible) answer is that it is a counterfeit iPhone.

1 reply
Question marked as Top-ranking reply

May 7, 2021 8:11 AM in response to Suraj-2000

Where did you get the phone? That message means that either the original seller never reported the sale to Apple, or it is a phone that was stolen from somewhere in the supply chain. The best thing to do is to use the Get Support link at the top of this page to discuss it with an Apple specialist.


A less likely (but possible) answer is that it is a counterfeit iPhone.

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not valid serial number

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