When i am watching video on Netflix or apple tv app on iPhone 12 pro, there is sudden drop of frame, the video is not playing smoothly. I don’t play games so there isn’t anything in background consuming high memory. Anyone else facing same issue?
iPhone 12 Pro, iOS 14
Hi sohail25,
Welcome to the Apple Support Communities. We understand that you notice a performance issue when watching videos on your iPhone, so we'd like to help. Since noticing this have you had a chance to connect to a different network? If not, give that a try to find out if the issue is related to the network your iPhone is connected to. There are additional steps to try in this article: About iOS performance on your iPhone, iPad, or iPod touch.
It's also a good idea to make sure your iPhone and apps are up to date:
Update your iPhone, iPad, or iPod touch
How to manually update apps on your Apple device
Take care.
Hi sohail25,
Welcome to the Apple Support Communities. We understand that you notice a performance issue when watching videos on your iPhone, so we'd like to help. Since noticing this have you had a chance to connect to a different network? If not, give that a try to find out if the issue is related to the network your iPhone is connected to. There are additional steps to try in this article: About iOS performance on your iPhone, iPad, or iPod touch.
It's also a good idea to make sure your iPhone and apps are up to date:
Update your iPhone, iPad, or iPod touch
How to manually update apps on your Apple device
Take care.
sohail25,
Thanks for getting back with that info. The best step forward would be to reach out to Apple Support directly. They can be reached here: Get Support, or by calling the most applicable phone number listed here: Contact Apple for support and service.
All the best.
Hi Karina184,
Thank you for the response. I tried switching to other network. Also all the app are updated, i even tried reinstalling, but still i am facing the issue.
Also battery health is at 100% as i have barely used this phone. More than 230 GB space is available.
Current OS version is 14.5.1.
Please help it’s really frustrating.
Video lagging in iPhone 12 Pro
