Shure MV88+ Microphone Causes Hard Restart on iPhone 12 Pro Max

I’m having the exact same issue. After the update, my iPhone 12 Pro Max restarts randomly when the mic is connected, effectively rendering it useless. I really hope Apple and/or Shure will release a fix ASAP.

Hi Scott Richardson2,

Thank you for using the Apple Support Communities. We understand that your iPhone reboots when you plug in a Shure MV88+ microphone and we would like to help you with this! Let's follow the troubleshooting steps found in the links below: 

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

If your headphones don't work with your iPhone, iPad, or iPod touch

About iPhone, iPad, and iPod accessories

Identify counterfeit or uncertified Lightning connector accessories 

Shure MV88+ Troubleshooting Guide

If you continue to have issues with the microphone you may have to contact Shure Support for more help. 

Have a good day! 

i am not sure why this post is marked “solved” if there is no solution yet?

I just got brand new shure mv88+ and it is useless with my iPhone 12pro. Phone is restarting randomly or when connecting and disconnecting the mic. On shure website you can find this info;

* We've become aware of an issue involving lightning-connected microphones when connected to iPhone 12 models running the latest version of iOS, 14.5. If possible we advise to not upgrade to 14.5 until the issue is resolved.

Well, it’s too late for me. I have upgraded iPhone to the latest version. Is there any option to downgrade iOS to working version?

I'm having the same exact issue.

The thing is I don't have this issue on my old Iphone 6S even though the IOS version is the latest 14.5.1

It seems like this issue only happens on Iphone 12

It's not funny we cannot use our Shure MV88+ mic, Apple Customer Support, please fix this issue asap (please don't mark this post as solved, it is definitely NOT SOLVED yet).

I'm having the same exact issue.

The thing is I don't have this issue on my old Iphone 6S even though the IOS version is the latest 14.5.1

It seems like this issue only happens on Iphone 12

It's not funny we cannot use our Shure MV88+ mic, Apple Customer Support, please fix this issue asap (please don't mark this post as solved, it is definitely NOT SOLVED yet).

Hi Apple Customer Support,

This issue is definitely NOT SOLVED yet. Please assist to fix this and update us the resolution to the soonest.

I'm having the same exact issue.

The thing is I don't have this issue on my old Iphone 6S even though the IOS version is the latest 14.5.1

It seems like this issue only happens on Iphone 12.

Please refer to Shure official announcement regarding this:

https://www.shure.com/en-US/motiv-compatibility

* We've become aware of an issue involving lightning-connected microphones when connected to iPhone 12 models running the latest version of iOS, 14.5. If possible we advise to not upgrade to 14.5 until the issue is resolved.

yeah same with others, now I can use my shure mv88 mic without any frustrating sudden hard restart on my iphone12 after updating my IOS to the latest 14.6

Thanks Apple Dev Team for the fix in latest IOS 14.6

I got random shutdown on my Iphone 12 pro when plugging in MV88+ and use Camera to video. My phone is at IOS 14.6 and Shure Motiv Video / Shure Motiv Audio apps were reinstalled per Shure recommendation. If shutdown does nor occur then static break out noise would randomly occur

A quick update on this issue. I have worked with various support staff from Apples and Shure and T-Mobile. Apples shipped me a new IPhone 12 Pro. Unfortunately, the phone still got shut down while I was recording the 9th video (5 min long each). After restart, I continued to record the next 10 videos without MV88+ plugging, without any issue. Please do not purchase this Shure mic until the issue is resolved by Shure/Apple. FYI, in 2020 my IPhone XR/MV88+ worked well for an entire year under old IOS.

I have the exact same problem with iPhone12pro. P l e a s e fix it ASAP...!!!

Yea, it is causing me same problem after upgrading to 14.5.1. The phone is restarting after plugging the lightening conductor of shureMV88+ to the phone

I’m in the same situation, i’m thinking about to return it back or wait the solution…

I have to same problem. Please fix this fast!