Shure MV88+ Microphone Causes Hard Restart on iPhone 12 Pro Max

After updating to IOS 14.5, my 2 week old Shure MV88+ Microphone when plugged into either of my 2 iPhone 12 Pro Max's, will sit for about 1 minute, then the orange error light comes on the back of the Microphone, then the iPhone 12 Pro Max goes into a hard restart. It reboots, then goes back into a restart loop. The only way to get the iPhone 12 Pro Max to power on at this point is to unplug the Shure MV88+ Microphone.

Updating to IOS 14.5.1 did not fix this.

I have only had this Shure MV88+ Microphone a few weeks and I am debating returning it for a refund, if it doesn't work with iPhones. Prior to upgrading to IOS 14.5 the Microphone did work.

Posted on May 9, 2021 1:27 PM

Top-ranking reply

J35u5L0v35M3

Level 1

4 points

Posted on May 15, 2021 2:00 AM

Hi Apple Customer Support,

This issue is definitely NOT SOLVED yet. Please assist to fix this and update us the resolution to the soonest.

I'm having the same exact issue.

The thing is I don't have this issue on my old Iphone 6S even though the IOS version is the latest 14.5.1

It seems like this issue only happens on Iphone 12.

Please refer to Shure official announcement regarding this:

https://www.shure.com/en-US/motiv-compatibility

* We've become aware of an issue involving lightning-connected microphones when connected to iPhone 12 models running the latest version of iOS, 14.5. If possible we advise to not upgrade to 14.5 until the issue is resolved.

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Shure MV88+ Microphone Causes Hard Restart on iPhone 12 Pro Max

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