You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad stuck on startup screen

My iPad that I’ve had for 3 years which has had zero problems in the past, is now not working, I tried everything and nothing is working, I attempted to get help from apple support but no response.

Please help.

iPad Pro 10.5-inch, Wi-Fi

Posted on May 10, 2021 2:25 PM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2021 1:41 AM

You would be best advised to seek assistance from the technicians at the Genius Bar of your local Apple Store - who will be able to test and assess your iPad for a fault.


Genius Bar Reservation and Apple Support Options - Apple


Unless you have an existing iCloud or iTunes backup of your iPad, you must accept that your locally stored data may be lost.

3 replies
Question marked as Top-ranking reply

May 11, 2021 1:41 AM in response to joe_n14

You would be best advised to seek assistance from the technicians at the Genius Bar of your local Apple Store - who will be able to test and assess your iPad for a fault.


Genius Bar Reservation and Apple Support Options - Apple


Unless you have an existing iCloud or iTunes backup of your iPad, you must accept that your locally stored data may be lost.

May 10, 2021 8:25 PM in response to LotusPilot

Sorry, the apple logo. I tried holding down both the home button and sleep button, I left it overnight to charge but nothing changed, I don’t have a laptop so that doesn’t help either, from time to time the battery logo would pop up but that changed nothing.

I don’t know what I’m doing wrong and I really don’t wanna have my data reset.

iPad stuck on startup screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.