new ipad is asking for pass
My new iPad is asking for passcode and I never set one
iPad, iPadOS 14
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If a new “out of the box” iPad is requesting a Passcode, then it is not “new” and unused - and should be returned to the retailer.
By contrast, if you have completed setup of the iPad from the initial “hello” screen - or have been using either TouchID or FaceID - then you will have set a passcode. Neither of these features can be configured without first enabling the iPad Passcode.
An iPad passcode cannot be reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
