Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

nalini_b Author

Level 1

4 points

iTunes error 4013

Hi,

After updating my iphone 8 to ios 14.5, my phone started having issues and yesterday it went completely blank.

I have connected to my PC and my phone is recognised as "apple recovery (iboot) usb composite device".

I then opened itunes and my iphone is being asked to restore. However, during the process an error message comes up (4013) and the process stops.

I have the latest iTunes installed, I have reinstalled iTunes on more than 3 occasions, I have restarted my PC on several locations, I have detached and reattached the usb cable using different ports however no luck.

Does anyone know what else I can do? My phone is unresponsive and on the black screen.

iPhone 8, iOS 14

Posted on May 11, 2021 5:51 AM

Best reply

Niel

Level 10

727,445 points

Posted on May 11, 2021 6:19 AM

Click here and use the 'contact us' link.

(197813)

View in context

iTunes error 4013

Similar questions