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Angelese3891 Author

Level 1

4 points

Faulty phone

I have an phone that is 4 months old and the volume doesn’t work.l it’s on contract with o2 and they have offered to send it off for repair with no replacement so I won’t have a phone for a week. Will apple replace it?

Posted on May 11, 2021 8:42 AM

Top-ranking reply

LD150

Level 10

91,513 points

Posted on May 12, 2021 12:26 AM

If you are in UK then consumer protection would place responsibility with the retailer (O2) not the manufacturer.

Even if Apple was the retailer you would only get fast replacement with AppleCare+

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