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Wallet not working on watch

Hi can anyone help at all


I have the really old first ever apple watch and its always worked so I have never bothered upgrading


I have recently brought an iphone 12 as tried to set up the wallet but it will not let me add the card (it works on my phone fine.)


The message I get is


software update required to add this card


However, the watch and phone are both showing as fully updated - am i missing something here or is my watch just not compatible with the iPhone 12?

Apple Watch, watchOS 4

Posted on May 11, 2021 2:07 PM

Reply
9 replies

May 11, 2021 3:13 PM in response to Michelleking_

Your original post is quite confusing. Here are a few examples.

  • Presumably your working situation had been:
    • A previous iPhone, with Wallet and cards set up fine.
    • This Apple Watch first generation, with WatchOS 4.3.2, with Wallet and cards set up fine.
  • Now there appear to be two status quo changes:
    • A brand new iPhone 12, hopefully in a factory sealed box.
    • ”… and it will not let me add the card” - so some sort of card is being added, perhaps to the Apple Watch. Had it been on the iPhone? Is it a credit /debit card? Pass card? We don’t know.
  • ”… tried to set up the wallet” - perhaps that means the Apple Watch Wallet. Perhaps that means after unpairing and re-pairing the Apple Watch. We don’t know what might appear in the Apple Watch’s Settings > Wallet & Apple Pay. We don’t know if any cards appear there, etc.

May 11, 2021 3:32 PM in response to sberman

So yes it was working fine


Brand new iphone - card has been added to the phone fine but will not allow my to add the card to the apple watch wallet


I have tried pairing and unpairing, the card appears (its a standard debit card) and says it needs the security code (CVV) but I put it in it says that I need to update my software - I try and update the software and it says both are fully up to date.

May 29, 2021 1:10 PM in response to Michelleking_

I had exactly the same problem. It seems that it was some bug in iOS 14.5.1 and it was causing this issue. I just updated my IPhone SE2020 to new iOS version 14.6 and it fixed the whole problem with adding cards to my Apple Watch Series 0 (first generation, watchOS 4.3.2). Everything works just fine now. Pls update the software on your Iphone and try to add your debit/credit card(s) again.

Wallet not working on watch

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