Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Exchange apple watch

I was given an Apple Watch and Band as a gift, but want to exchange for a smaller size. I don't have a receipt. Am I able to do this?


Brian

Posted on May 11, 2021 3:43 PM

Reply
Question marked as Best reply

Posted on May 11, 2021 4:36 PM

Hi Brian,

Welcome to the Apple Community where some of us do our best to help each other.


If the purchased was from a non-Apple store, you may have to contact that store to discuss it's return / exchange policy.


It seems, if the watch was purchased from an Apple Store or Apple online, you may have to contact Apple to find out for sure whether your watch can be exchanged in your location. (Apple do want people to be happy with their Apple items. )


If purchased online from Apple,:

  • may need to be returned for a gift card to use with Apple
  • may need to be exchanged within 14 days of purchase in some countries


Apple Support have some articles online that may or may not help you:


Gift Returns

(You’ll need to provide your product serial number or order number.)

https://www.apple.com/shop/help/returns_refund


Look up your item for return

(items purchased from apple.com are eligible for gift returns and will be refunded as an Apple Store Gift Card)

https://secure2.store.apple.com/shop/order/gift/return/select


Returns and Refunds:

https://www.apple.com/shop/help/returns_refund


See a list of Apple phone numbers around the world

https://support.apple.com/en-us/HT201232


Hope this helps you :)

2 replies
Question marked as Best reply

May 11, 2021 4:36 PM in response to franzdelmonico

Hi Brian,

Welcome to the Apple Community where some of us do our best to help each other.


If the purchased was from a non-Apple store, you may have to contact that store to discuss it's return / exchange policy.


It seems, if the watch was purchased from an Apple Store or Apple online, you may have to contact Apple to find out for sure whether your watch can be exchanged in your location. (Apple do want people to be happy with their Apple items. )


If purchased online from Apple,:

  • may need to be returned for a gift card to use with Apple
  • may need to be exchanged within 14 days of purchase in some countries


Apple Support have some articles online that may or may not help you:


Gift Returns

(You’ll need to provide your product serial number or order number.)

https://www.apple.com/shop/help/returns_refund


Look up your item for return

(items purchased from apple.com are eligible for gift returns and will be refunded as an Apple Store Gift Card)

https://secure2.store.apple.com/shop/order/gift/return/select


Returns and Refunds:

https://www.apple.com/shop/help/returns_refund


See a list of Apple phone numbers around the world

https://support.apple.com/en-us/HT201232


Hope this helps you :)

Exchange apple watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.