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iPhone 12 Pro Max purchased four months ago is not responding to touch. I have restarted it several times only for it to crash again. I have noticed that autofill Does not work and games are not functioning correctly getting stuck and not responding. What is wrong with these phones. What can be done to fix this permanently? This is so frustrating on a new phone! Help!!!
iPhone 12 Pro Max, iOS 14
Very unusual.
It is just possible you may have a hardware problem
First try a forced restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
If that does not help the next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated.
Then restore the backup.
If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.
Here is a guide for those steps
Backup and restore
(1)How to back up your iPhone, iPad, and iPod touch – Apple Support
Remove SIM PIN if you have set one
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
Set up as new from the Hello Screen without restoring backup. Test if the problem still exists
(3) Restore your iPhone, iPad, or iPod touch from a backup
If that fails arrange a repair under warranty
Very unusual.
It is just possible you may have a hardware problem
First try a forced restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
If that does not help the next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated.
Then restore the backup.
If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.
Here is a guide for those steps
Backup and restore
(1)How to back up your iPhone, iPad, and iPod touch – Apple Support
Remove SIM PIN if you have set one
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
Set up as new from the Hello Screen without restoring backup. Test if the problem still exists
(3) Restore your iPhone, iPad, or iPod touch from a backup
If that fails arrange a repair under warranty
Should have said if the problem goes away in the newly set up phone then suspect apps and in particular VPNs and so-called security apps which should never go near an iphone.
What is next if you have done all of these already without any help?
The last paragraph tells you.
Warranty claim repair.
Thank you! Apology, I didnt noticed
No problem.
Unfortunateyou need to do that, it's pretty rare.
I am still have problems with screen freezing up. I reset about 6 times a day! My auto fill does not work and it is set correctly. I guess I should wait for the next update?
The last paragraph tells you.
Warranty claim repair.
iPhone 12 Pro Max frequently stopped responding to touch.
