You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Payment method

I have been tryin to get my card to go onto my account payment methods but it’s saying it’s failed. I have contacted my card company and they say there is no issue with my card so I do not understand why it will not work. It was on my account before and now it’s saying it’s failed I don’t get it.

Posted on May 12, 2021 4:25 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2021 8:54 PM

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with your financial institution if the payment method is valid and getting a negative response of some kind. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CCV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

1 reply
Question marked as Top-ranking reply

May 12, 2021 8:54 PM in response to Bekah1367

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> https://support.apple.com/HT203005 It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with your financial institution if the payment method is valid and getting a negative response of some kind. Make sure the name and address are entered exactly as it appears on your bills and that the 3 digit CCV is correct. Check with your financial institution about the status of your card.


Make sure this is a payment method that you can use with your Apple ID; click here --> https://support.apple.com/HT202631


If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Payment method

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.