Cannot connect to Epson printer since upgrading to MacOS 11.3.1 a few days ago

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Level 1

9 points

Cannot connect to Epson printer since upgrading to MacOS 11.3.1 a few days ago

My iMac will no longer connect to my Epson WF-3520, despite Apple saying that AirPrint is compatible with this model of printer. Everything worked ok until I upgraded to Big Sur 11.3.1 a few days ago and this is very frustrating.

I checked the Epson website and downloaded the latest driver but still cannot get the iMac to talk to the printer. I reset the printers but the iMac then displays the following message when I try to add the printer (and the iMac seems to know there is an Epson WF-3520);

"Unable to connect to ‘EPSON WF-3520 Series._ipp._tcp.local.’ due to an error. Would you still like to create the printer?" but it won't connect.

I use Wi-Fi to connect to the printer. The printer is on the same router as the iMac and I believe the only thing that's changed is the version of MacOS.

Can anyone help please?

Posted on May 13, 2021 3:18 AM

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Answer 1

Best reply

Jan Hedlund

Level 7

22,669 points

May 13, 2021 12:13 PM in response to HampshireELM

Hi,

Yes, the EPSON WF-3520 is mentioned in About AirPrint - Apple Support as a model supporting the driverless AirPrint technology, so you should not need any drivers when connected to a network. Double-check that the printer and the computer are connected to the same network. There may or may not be different 2.4 and 5 GHz networks. Again, try resetting the printing system and re-adding the printer (as an AirPrint printer).

Add a printer on Mac - Apple Support

You may also want to try the following procedure:

Power off the router, the printer, the computer, and all other connected devices/computers. Wait two to three minutes. Power on the router. Wait another two to three minutes. Power on the Epson printer. Wait a minute or two. Power on the computer. Finally, power on all other devices/computers. Any change?

Drivers/software from the printer manufacturer may add functionality.

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Answer 2

HampshireELM Author

Level 1

9 points

May 14, 2021 12:45 AM in response to Jan Hedlund

Hi,

I've just removed the Epson printer drivers and still no change :-(. I've got a very simple home set up: an iMac, an Epson printer set up to use WiFi and a router (and we can print on the Epson from our mobile phones via the same router without any problem). The only thing that's changed since it worked is my upgrade to MacOS 11.3.1 a few days ago.

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Answer 3

HampshireELM Author

Level 1

9 points

May 14, 2021 1:25 AM in response to Ronasara

Hi,

I've just removed the Epson printer drivers and still no change :-(. I've got a very simple home set up: an iMac, an Epson printer set up to use WiFi and a router (and we can print on the Epson from our mobile phones via the same router without any problem). The only thing that's changed since it worked is my upgrade to MacOS 11.3.1 a few days ago.

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Answer 4

HampshireELM Author

Level 1

9 points

May 16, 2021 3:57 AM in response to Jan Hedlund

Hello again Jan. Apologies for not following through on all your suggestions! I have just been chatting to Apple Support and they also suggested reseting the router, which I've now done. It works! So, I should have taken more note of what you suggested.

Thank you.

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Answer 5

PRP_53

Level 10

86,653 points

May 13, 2021 4:00 AM in response to HampshireELM

Remove the Printer again then Reset the Mac printing system to solve a problem and try adding it back as AirPrint

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Answer 6

HampshireELM Author

Level 1

9 points

May 13, 2021 4:02 AM in response to PRP_53

Hi. I tried this and it didn't work sadly.

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Answer 7

PRP_53

Level 10

86,653 points

May 13, 2021 4:35 AM in response to HampshireELM

Yes I see and just looked at Epson Printer Drivers and nothing too current either. Maybe another Contributor can assist

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Answer 8

Ronasara

Level 6

14,703 points

May 13, 2021 11:25 AM in response to HampshireELM

my understanding is that if you use Air Print, no printer driver should be installed. Only use a driver for a printer that is directly connected to the printer.

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