White/Green Issue with bars in iPhone XS Max

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White/Green Issue with bars in iPhone XS Max

Dear community, I am having issues with my iPhone XS Max, I was charging my phone when eventually a green screen happened so I disconnected inmediatelly and turned off the phone, so after a couple of minutes I turn it on and it waas working fine. Few days later problem happened again and it is now like this as you can see a white screen first pops up then it started showing the green lines partially then it gets bolder with some black lines as well and then it just turns off, and so if I press the screen it happens again like in 3 seconds until it just turns off the screen

iPhone XS Max

Posted on May 13, 2021 9:40 PM

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Answer 1

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Eric--F

Community Specialist

May 14, 2021 3:56 PM in response to jeanca93

Hi jeanca93,

Thanks for posting in Apple Support Communities. This may be an issue with the hardware, but to rule out a software anomaly, reset your iPhone and then try to restore using your computer. If your iPhone, iPad, or iPod touch won't turn on or is frozen will walk you through both steps. If this matter continues, it would be best to reach out to Apple Support. The link below will get you to them.

Apple - Get Support

Warm regards.

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Answer 2

May 14, 2021 5:54 PM in response to jeanca93

I had this exact same problem with my iPhoneX. It was a bad screen about a year after I bought it. AppleCare took care of it at no charge, while I waited.

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White/Green Issue with bars in iPhone XS Max

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