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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a deep burn directly underneath the sensor on my Apple Watch. I have stopped using the watch 4 months ago but the burn is red, very sore, bleeds occasionally and will not heal. I have consulted a doctor who has referred me to a surgeon suspecting the wound may be cancerous. How do I bring this to Apple’s attention?
Click on the link to read about "Wearing your Apple Watch " - "To make sure you have the best experience, here's some information about potential skin sensitivities and getting a good fit when you wear your Apple Watch."https://support.apple.com/HT204665
Typically after a day or so a Community Specialist will post a link to the general Apple Support site urging you to contact an official representative (this forum is for users to help users). I'll post it here but I think the specialists have a mandate to post in any topic regarding a potential health or safety issue, so just wait for it. :-)
Contact - Official Apple Support --> https://support.apple.com/contact
Wow! A whole day has passed and no Community Specialist post. You may wish to preemptively bring this to Apple's attention:
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
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We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
Cheers.
Apple Watch Skin Burn
