Trying to activate Apple Music on new phone but (on Apple Music login page) there's no option to request that the code be sent to my trusted phone number. The iPhone I had which receives codes is dead and the only other device listed is a Windows laptop which receives nothing. Help! I'd put money in my Apple Balance.
Hi kudzaiche,
It sounds like you're trying to get signed in with your Apple ID using two-factor authentication. Since your iPhone isn't working you should receive a prompt that reads "Didn't receive a verification code?" on the page which will allow you to send the code to a trusted phone number instead. Here's more information about that: Two-factor authentication for Apple ID
We hope this helps.
Take care.
Apple Music verification code problem
