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Apple TV 4K 5.1 surround sound not working

I have an Apple TV 4K and the surround sound output does not work when the content is 5.1. Atmos works fine but anything 5.1 does not output properly.


My set up is Apple TV to LG C9, TV ARC hdmi to Visio soundbar.


As a note, I can watch the same movie on the Apple TV app in the smart tv and it will output 5.1 just fine. It is an issue solely with the Apple TV device. This issue started for me with 14.3 and continues even with the big 14.5 release.

Apple TV 4K

Posted on May 14, 2021 9:00 PM

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Question marked as Top-ranking reply

Posted on May 16, 2021 8:20 AM

What happens instead is missing channels. I am only getting 2.0 sound. Surrounds, center and subwoofer are missing. I ran an app in the App Store called surround sound test and verified that to be true.


It used to process 5.1 just fine. It wasn’t until 14.3 or 14.4 that everything broke. I have researched this issue and a large number of users were having the same issue but many of them reported it fixed in 14.5. Sadly I am not seeing that.


VIZIO SB-512-F6 is the device I am connected to.


What I have been reading is it is suspected to be involved with Apple not passsing through 5.1 like it does Atmos but rather reprocesses and sends it after and something involving that process is not working correctly. But I am looking to see if others have the same problem still or if Apple is aware.


I have not tried forcing 5.1 and I will try it and report back. However I don’t see that as a great solution because it disables atmos so having to go back and forth to settings to manually set it is a very poor and “un-Apple” user experience. This of course assumes it makes any difference. I will report back.


If I watch the same content on the smart TV via the Apple TV app, I have no issues so I know it is something the Apple TV is doing.

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28 replies

Jul 25, 2021 7:51 PM in response to JustHereToGetMyAppleTVWorking

Definitely seems to be an LG issue. Read a suggestion on the LG forums to change pass-through to Auto and now the sound is coming out of the correct speakers. I noticed when using the Sonos app that my xfinity cable box no longer shows up as outputting DD5.1 but now shows as Dolby Multichannel PCM 5.1 - looks like the Auto setting is forcing some audio processing by the TV. Atmos content still shows up as Atmos, so at least that’s all good. Looks like the pass-through setting on the CX isn’t truly passing through the native signal, but somehow mucking it up enough to confuse the Sonos.

Jul 31, 2021 8:21 PM in response to Sorawee

The implementation of eARC is a mess. I don’t think it is an Apple issue. I think the TV manufacturers need to work more closely with the receiver / sound bar manufacturers to better implement the eARC specification on their respective devices. eARC is still relatively new and the different manufacturers are still learning how to properly implement it. Samsung will say that their sound bar works perfectly with their TV, just as LG will say the same, but the TV manufacturers need to do more testing with Sonos, Denon, Sony, etc. to clean up their code. In my case, I put a lot of the blame on Sonos too. Once I turned off eARC on my LG CX TV, everything worked fine. I just don’t get all the extra features of eARC at this point.

Apple TV 4K 5.1 surround sound not working

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