watch remote app

caminosabiertas,

You're very welcome. We understand you've already worked with Apple Support, and that this specific issue wasn't able to be resolved at that time. We also understand the Remote app worked after the most recent updates for the first day.

If you've not unpaired and erased your Apple Watch since the most recent macOS and watchOS updates, this would be a great place to start to see if you can use the Remote app as expected.

If the Remote app still isn't working as expected, the next step is to Contact Apple Support for additional troubleshooting.

Best Regards!

Hello caminosabiertas,

We understand you're unable to connect to your music library on your Mac mini using the Remote app on your Apple Watch.

If you're trying to Use Apple Watch to control music con a Mac or PC, your Apple Watch and Mac mini need to be on the same Wi-Fi network.

To add a music library, please open the Remote app on your Apple Watch > Tap Add Device > Open Apple Music on your Mac mini and select your device from the list of devices shown with your library > Enter the 4-digit code displayed on your Apple Watch. If you're unable to complete any of these steps, please let us know what happens when you try to do so.

We'd also recommend making sure your Mac mini and Apple Watch are up to date. If an update is needed, please be sure to create a Time Machine backup prior to updating. These links can help:

• Back up your Mac with Time Machine
• How to upgrade to macOS Big Sur
• How to update the software on your Mac
• Update your Apple Watch
• How to manually update apps on your Apple device

If you continue to get the same error or alert when trying to add a music library, please let us know if you're able to Use Now Playing on Apple Watch.

If you're unable to use Now Playing, please let us know what happens when you try to control audio playback on your Apple Watch.

Cheers!

caminosabiertas,

Have you tried to Unpair and erase your Apple Watch?

If not, and you're using the latest version of macOS and watchOS, please unpair and erase your Apple Watch, then Set up your Apple Watch again.

If you continue to experience the same behavior after setting it back up, please Contact Apple Support.

Thanks!

caminosabiertas,

We're so glad to hear everything is working as expected, and it's truly our pleasure to help.

If you do experience any unexpected behavior with the Remote app going forward, please Contact Apple Support.

Thanks!