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I can't find a smart keyboard product?

Dear Customer

How are you feeling?

I have been using the product below for a long time. but in the past months I have been unable to use this product due to non-contact. When I checked the official sites of Apple, I could not find this product below on any site. I would like to supply this on Apple's site, where it is available. Thank you very much if you help.

product : Smart Keyboard 12.9 1. gen

Best Regards

iPad Pro, iPadOS 14

Posted on May 15, 2021 6:45 AM

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Level 10

81,004 points

Posted on May 15, 2021 1:02 PM

Apple no longer makes this keyboard cover for the old 2015-2017, 12.9 inch screen iPad Pro models.

If you are lucky, you maybe able to find one on Amazon or eBay.

Apple has had reliability issues with smart keyboard cover for years.

You might want to consider another third party option.

There are other Bluetooth keyboard cases for this old model iPad.

Brydge keyboards, I believe still makes one or still has older models still available

Amazon may have options for that 1st gen iPad Pro, as well.

Sorry & Good Luck to You!

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Best reply

Level 10

81,004 points

May 15, 2021 1:02 PM in response to Halitumitdikker

Apple no longer makes this keyboard cover for the old 2015-2017, 12.9 inch screen iPad Pro models.

If you are lucky, you maybe able to find one on Amazon or eBay.

Apple has had reliability issues with smart keyboard cover for years.

You might want to consider another third party option.

There are other Bluetooth keyboard cases for this old model iPad.

Brydge keyboards, I believe still makes one or still has older models still available

Amazon may have options for that 1st gen iPad Pro, as well.

Sorry & Good Luck to You!

Reply

Level 10

81,004 points

May 15, 2021 1:14 PM in response to Halitumitdikker

Here is the one from Brydge keyboards

https://www.brydge.com/products/brydge-12-9-ipad-pro-keyboard

Brydge keyboard back case for 1st gen iPad Pro

https://www.amazon.com/Brydge-Slimline-Protective-12-9-inch-Model/dp/B0787HWN4K/ref=sr_1_1?dchild=1&keywords=Brydge+Slimline+Protective+Case+for+Apple+iPad+Pro+12.9%E2%80%9D+%282017%2F2015+Model+only%29%7CHarden+Polycarbonate+with+Silicone+Coating%7CIntegrates+with+Brydge+12.9+Wireless+Keyboard+%28Black%29&qid=1621109558&sr=8-1

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Level 10

81,004 points

May 15, 2021 1:27 PM in response to Halitumitdikker

Here is one on Amazon.

https://www.amazon.com/Keyboard-Snugg-Wireless-Bluetooth-Rotatable/dp/B01FWHELQY/ref=sr_1_3?dchild=1&keywords=keyboard%2Bcase%2B2015-2017%2B12.9%2Binch%2Bipad%2Bpro&qid=1621109750&sr=8-3&th=1

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May 15, 2021 3:07 PM in response to MichelPM

Dear Michel

Thank you for your quick feedback. It was a pity that I was such a victim about a product with warranty.

I am sure that Apple will find an alternative solution to this problem under the name of customer satisfaction.

Otherwise, if I supply it personally from 3rd party suppliers, where is the customer satisfaction?

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