Missing IPad Purchase

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HowardGS Author

Level 1

6 points

Missing IPad Purchase

I ordered a new IPAD which showed due to arrive 31st May and mid June.

However now when I open up the Apple Store App the purchase is not listed any more.

How do I find out what is going on?

Posted on May 16, 2021 2:17 AM

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Answer 1

Top-ranking reply

HowardGS Author

Level 1

6 points

May 17, 2021 6:53 AM in response to i_rina

Hi I-rina, thanks for your response. I actually found out yesterday that the “system” was down for an unspecified time and have noticed that my purchase appears and disappears from the app from time to time.

I anticipate the App is linked to the purchase system and without one the other doesn’t work.

I do have the purchase email and order number so I am pretty confident everything will work out fine.

Panic over.

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Answer 2

i_rina

Community Specialist

May 17, 2021 5:55 AM in response to HowardGS

Hi HowardGS,

Thanks for reaching out using Apple Support Communities. Here to help.

It is strange indeed that you no longer see that purchase so you can track it!

Typically you are emailed an order number. If you have this, you may be able to check the status at the link below.

Find your order - Apple

Otherwise, we would recommend getting in touch with support advisors with Apple Online Store so they can help track your order.

Contact - How to Contact Apple

Hope this helps! Take care.

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Answer 3

ManJor

Community Specialist

May 17, 2021 12:11 PM in response to HowardGS

HowardGS,

Thanks for following up. Glad to hear everything worked out. Crisis averted!

Enjoy your iPad when it does arrive! We'll attach the iPad user guide below, which goes over most how-to's you may have, as well as what's new in iPadOS 14.

iPad User Guide - Everything you need to know about iPad

Thanks for using Apple Support Communities. Have a great week!

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Missing IPad Purchase

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