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My mac won't back up my iPad

I hooked up my iPad to my iMac running Catalina and I get the screen below.


I can't even try to update the OS. The only available option is Restore iPad, which I don't want to do.


Anybody know what's wrong or how to fix it?


Thanks.

iMac 27″ 5K, macOS 10.15

Posted on May 16, 2021 10:49 AM

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Question marked as Best reply

Posted on May 16, 2021 11:05 AM

Eject and disconnect the iPad.

Restart both the iMac and the iPad, then reconnect them.


also see > https://support.apple.com/en-us/HT210611


3 replies

My mac won't back up my iPad

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