Music app started crash whenever I connect to internet (iOS 12.5.2 and 12.5.3)

Hello everyone.


As of today, for unknown reason(s), my Music app on my iPhone 6+ has started to crash whenever I connect to internet. It had no problems until today, I was using either online or offline. Right now, when I am offline, it is still usable. But if I go online while I am using, it crashes.


I was using iOS 12.5.2 until it started crashing. So, I thought problem might be because of the out-of-date software and therefore, I updated my device to 12.5.3 (the lastest update for iPhone 6+). This didn't help, Music app continued crashing. Then I resetted my iPhone, but this didn't either.


By the way, I am talking about the actual Music app, not the online Apple Music service.


I am not using Jailbreak, so it shouldn't be causing the problem. I have done whatever I could, but couldn't able to find a solution to my problem. Can anyone help me finding the reason(s) of my problem and overcome my problem?


Thanks

iPhone 6 Plus

Posted on May 17, 2021 11:29 PM

Reply
2 replies

May 18, 2021 9:17 AM in response to Mirochi

Many others are experiencing this. Some people seem to find that turning off wi-fi offers a temporary solution.


If it has not resolved itself before you see this post then contact Apple about this issue.


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

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Music app started crash whenever I connect to internet (iOS 12.5.2 and 12.5.3)

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