White screen instead of photos
I have a new 12Pro IPhone and there’s a problem. I can’t see my new photos, I took a photo and then there’s a white screen instead of this photo. I don’t know what to do...
iPhone 12 Pro, iOS 14
User profile for user:
chris_g1
User level:
Community Specialist
Hello NastasiaVoice,
Thanks for reaching out to us for support. It’s never fun when the camera on your iPhone is not working as expected, and we are going to do everything we can to help you. When you have a free moment, can you please tell us when you first encountered this issue and if you have made any changes to the settings on your device? Also, can you please tell us all the troubleshooting steps you have taken so far in an attempt to resolve your issue so that we can avoid repeating them? When possible, please be specific when describing the steps you’ve taken and the outcome after each step. Lastly, please tell us the version of iOS you are currently running on your iPhone, and check out the links below for resources that can potentially help to resolve your issue.
If the camera or flash on your iPhone, iPad, or iPod touch isn't working
Find the software version on your iPhone, iPad, or iPod
Thanks for using the Apple Support Communities.
Cheers!